What is a subprocessor?
Subprocessor. A third-party company that processes personal or customer data on PulsePanels' behalf in order to help us provide our services — for example our hosting, email delivery, or payment providers.
We only engage established providers, under contracts that limit how they may use the data and require them to protect it. Where we act as a processor for customer-managed data, our use of subprocessors is governed by the Data Processing Agreement.
Core subprocessors
These providers support the PulsePanels cloud service for all customers. This list is current as of 3 October 2026.
| Provider | Service provided | Data processed | Location | Privacy information |
|---|---|---|---|---|
| Hetzner Online GmbH | Hosting of our application servers, PostgreSQL database and cache | All data stored in the PulsePanels cloud service | Nuremberg, Germany (European Union) | hetzner.com/legal/privacy-policy |
| Cloudflare, Inc. | Content delivery, DNS, TLS termination and security (firewall and DDoS protection); off-site backup storage (R2) | Website, dashboard and player traffic passing through its network; encrypted copies of our database and media backups | Global network; headquartered in the United States | cloudflare.com/privacypolicy |
| Resend | Sending service emails such as invitations, password resets, invoices and alerts | Recipient email address and the content of the message | United States | resend.com/legal/privacy-policy |
| Zoho Corporation | Business email and invoicing | Contact details and the content of emails exchanged with us; billing contact details and invoice records | Zoho data centres serving our account | zoho.com/privacy |
| Telegram | Lets our support team answer support chats that are handed over to a person | Support-chat alerts sent to our team: the customer's name, organisation name and a short preview of the message | Global network | telegram.org/privacy |
Feature-specific subprocessors
These providers are used only when a customer chooses to use the related feature, or when a feature is configured for their account. If you do not use the feature, the provider does not process your data.
| Provider | Feature | Data processed | Location | Privacy information |
|---|---|---|---|---|
| Google LLC | Maps, Sign in with Google, the Google Calendar connection, and Gemini AI for AI-assisted features where configured | Map and location lookups; name, email address and account identifier at sign-in; calendar lists and events from the calendars you choose; text you submit to AI-assisted features | United States and global | policies.google.com/privacy |
| Microsoft Corporation | Sign in with Microsoft and the Outlook calendar connection | Name, email address and account identifier at sign-in; calendar lists and events from the calendars you choose | United States and global | privacy.microsoft.com |
| OpenAI | AI-assisted features and the support assistant, where configured | Text you submit to AI-assisted features; support chat messages | United States | openai.com/policies/privacy-policy |
| Anthropic | AI-assisted features and the support assistant, where configured | Text you submit to AI-assisted features; support chat messages | United States | anthropic.com/legal/privacy |
| Cloudflare, Inc. (Workers AI) | AI image generation, when you use it | The prompts you submit for image generation | Global network; headquartered in the United States | cloudflare.com/privacypolicy |
| Stripe | Card payments, where offered | Billing contact details and payment information; card details are entered directly with Stripe and are never stored by PulsePanels | United States and Ireland | stripe.com/privacy |
Self-hosted and on-premise deployments
When PulsePanels runs on a customer's own premises or infrastructure, none of the providers above process that customer's data, except any that the customer chooses to enable (for example a map, calendar or AI provider).
How we notify you of changes
We update this page whenever we add or replace a subprocessor. Before a new subprocessor starts processing customer personal data, we give customers at least 30 days' notice, by email or by updating this page. Customers can object to a new subprocessor during that period by emailing us, and we will work with them in good faith to address their concerns.
Get notified of updates
To be notified by email when this list changes, contact privacy@pulsepanels.com and ask to be added to subprocessor-update notifications. There is no self-service subscription at present.
Contact
- Privacy / data protection: privacy@pulsepanels.com
- General: support@pulsepanels.com
Change history
- v1.0.0 · 2026-10-03 — First published version.
- v0.1.0-draft · 2026-07-28 — Initial internal draft. Provider entities, locations and dates pending confirmation.